BI & Reporting
Security
Purging & Archiving
Package building
Version Management
Self Service PW Reset
Test Environments

More solutions to come

Services


News

Calendar of Events


Self Service Password Reset

Do you have users in different time zones or in shifts?

Temporary hires?

People returning from vacation?

All calling you (at what time of the day) to have their passwords reset?

How much time do you need to log a call with the IT Helpdesk and how long do you have to wait until your password is reset by the IT Helpdesk?

Surveys have shown that up to 30% of the calls dealt with by IT help desks are related to forgotten passwords.
In addition a lot of productivity time is lost while users typically have to wait for their password to be reset.

Self Service Password Reset addresses both of these issues and eliminates this problem saving you both time and money by reducing end-user downtime and increasing helpdesk efficiency at the same time.

How does Self Service Password Reset work - step-by-step:

Self Service Password Reset - how does it work

 

It does not get any simpler - just click the Forgot Password link on the sign-on screen:

Self Service Password Reset - Forgot Password

 

Next, answer the secret question:

Self Service Password Reset - Answer the secret question

 

And.... You will automatically receive an email with your (one time valid only) password.
You sign on and are immediately forced to renew the password you received by email.

In Summary:

 

Ready for a demonstration? Send email - Click here